Children’s Museum Accessible Features

The Nido & Mariana Children’s Museum makes every effort to make sure all children enjoy themselves. If you have a special request that will help make your visit to our Children’s Museum more enjoyable, please call our front desk at (336) 888-PLAY(7529).

We give full access to our outstanding experiences. All levels of the museum are accessible by ramps and elevators.

• If you need a fidget and forgot yours, we have some available at the Admissions Desk at the main entrance. Noise-reducing headphones are also available to check out from the Admissions desk.
• If you need a quiet space at any time during your visit, please contact a staff member or visit the Admissions Desk.

Children’s Museum Accessible Therapist & Caregiver Benefits

A complimentary admission ticket will be issued to a licensed care provider for visitors requiring medical assistance to visit. The care provider must provide an employee badge from a licensed facility and a matching photo ID. This complimentary ticket is available to the caregiver when the visitor and accompanying guests pay admission.

Children’s Museum Accessible Mobility Services

• Parking— The Children’s Museum has designated accessible parking spaces.
• Elevator—The Children’s Museum offers elevator access from the glass elevator in the gallery entrance.
• Restrooms—Our family restrooms and public restrooms are wheelchair accessible
• Wheelchair seating—York Family Cinema performances and programs have wheelchair seating available.
• Carousel—visitors who use wheelchairs can ride our Carousel.

Children’s Museum Accessible Service Animals

No animals may be brought onto Museum property, indoor or outdoor, with the exception of service animals and animals involved in Museum programs if approved in advance by the Museum; Also, no animals may be left unattended or in any vehicle on Museum property.

Service Animal Policy

The Nido & Mariana Qubein Children’s Museum is committed to providing excellent service to all children and families, including individuals with disabilities and individuals with disabilities who are accompanied by a service animal, in compliance with the Americans with Disabilities Act (ADA). Service animals play an important role in ensuring full participation in everyday life for people with disabilities and the Museum welcomes visitors with service animals. According to the ADA, “service animal” means any dog individually trained to do work or perform tasks for the benefit of an individual with a disability.

“Emotional support animals”, “comfort animals”, “companion animals”, and “therapy animals” that are not individually trained to do work or perform tasks for an individual with a disability are not considered service animals under the ADA. The Museum follows ADA requirements for service animals and does not allow animals other than service animals to accompany visitors.

Service Animals must be on a leash, harness, or tether unless that interferes with the animal’s ability to safely and effectively work or the individual is unable to use these devices because of a disability. In that case, the individual must maintain control through voice, signal, or other effective controls.